We have answers to frequently asked questions from customers. Please feel free to use it when making inquiries.
Inquiry form
-
Please call the hotel directly to confirm, change, or cancel your reservation.
-
Please note that depending on the content of your inquiry, it may take some time or we may not be able to reply.
-
Please refrain from using this form to make inquiries for commercial purposes.
About reservations and hotels
TOKYU HOTELS Reservation Line
*If your number is set to anonymous, please turn it off and try calling again.
General dial
COMFORT MEMBERS Dedicated
About TOKYU HOTELS COMFORT MEMBERS
COMFORT MEMBERS Secretariat
Weekdays: 10:00-17:00
(Closed on Saturdays, Sundays, public holidays, New Year's holidays, May 1st, and November 1st)
- ※
-
If your call is set to anonymous, please turn it off and try calling again.
- ※
-
Inquiries using the form may take some time to respond.
If you are in a hurry, please contact us by phone.
Regarding corporate use
Weekdays: 9:00-18:00
(Closed on Saturdays, Sundays, public holidays and the New Year holidays)
TOKYU HOTELS About Gift Cards
Weekdays: 9:00-18:00
(Closed on Saturdays, Sundays, public holidays and the New Year holidays)