If you cancel your reservation, we will charge you a cancellation fee (penalty).
THE CAPITOL HOTEL TOKYU, TOKYU HOTEL, EXCEL HOTEL TOKYU, TOKYU REI HOTEL
THE HOTEL HIGASHIYAMA, SAPPORO STREAM HOTEL
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Mount Fuji (excluding Mishima)
- In case of no-show
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100％
- Contact on the day
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100％
- Contact after 3pm the day before
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100％
FUJISAN MISHIMA TOKYU HOTEL, TOKYU RESORT HOTELS, THE SENAGAJIMA STORYLINE
- In case of no-show
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100％
- Contact on the day
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100％
- Notification on the day before
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50％
- Contact 2 days in advance
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30％
- 3 days notice
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20％
BELLUSTAR TOKYO, HOTEL GROOVE SHINJUKU
- In case of no-show
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100％
- Contact on the day
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100％
- Contact after 3pm the day before
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100％
- Contact by 3pm the day before
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80％
THE PARK FRONT HOTEL AT UNIVERSAL STUDIOS JAPAN
- In case of no-show
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100%
- Contact on the day
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80%
- Notification on the day before
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20%
TOKYU VACATIONS
- In case of no-show
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100％
- Contact on the day
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80％
- Notification from 2 days before to the day before
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50％
- Contact 7 to 3 days in advance
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20％
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The percentage represents the ratio of the cancellation fee (penalty) to the accommodation price (including service charge, consumption tax, etc.) at the time of booking.
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If a separate cancellation fee is set for accommodation packages, etc., that announced amount will be charged as the cancellation fee.
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If the number of contracted days is shortened, a cancellation fee (penalty) for one day (the first day) will be charged regardless of the number of days shortened.
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Please contact the hotel regarding cancellation fees (penalties) for parties of 10 or more.
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If you make a reservation online and pay in advance, the cancellation fee may differ from the above.